Texarkana, USA– Today I received a 1-800 call from a number that stated it is “AT&T Care”. Upon answering the phone, I was greeted with a statement that indicated that my account had been “suspended pending verification.” I was then instructed that I could press “1” to verify my account or “2” to speak to a representative.
Because I know my account is up-to-date, I decided to press “2” and ask the representative what the problem was today. I was then instructed by the automated system to input the primary account holder’s last four digits of their Social Security number. Since I suspected this was a fraudulent call, I put in “0000” to which the automated system then thanked me. I was then instructed to put in my four digit security code. I again put in “0000”.
After I had put in my codes of “0”, the automated system told me that a representative would be with me shortly. I waited about three to five seconds and the system then said, “All our representatives are currently assisting other callers. We will call you back in thirty minutes.” The phone then went dead.
It has now been well over an hour since the call. I also found that there are no suspensions on my account and I was able to call the rest of the family and warn them to not provide any information.
While calls may or may not come from AT&T and other providers, please keep in mind that hackers can easily set up numbers that appear to be legitimate, can easily set up computers to appear as automated company call systems, and that the information they are requesting can be used in a negative way. Had I provided the four digits of the primary person’s Social Security Number and the security code as requested, any person having that information could have easily gone into any AT&T store or online and purchased phones, cases, speakers, headphones and other cell phone related items. As far as AT&T would have known, it was someone authorized to make the purchase.